Mission Statement
Product Vendors
Proud Member
Our mission is to be the premier telecommunications and data communication service/equipment
provider in the Inland Pacific region. We can do this by offering expert technological
solutions to small, medium and large sized businesses. We will accomplish our mission
by increasing our customer's productivity and building lasting alliances with those
we serve.
Company Profile
Kent Biel started in the industry in 1988 and founded Access Telcom in 1993 with
the concept that technology needed to offer a personalized solution to the business
community. He defined personal solutions as: listen to the needs of the customer,
collaborate design, and provide ongoing customer service and support. Access Telcom
finds itself as an industry leader based on those same fundamental beliefs and on
doggedness to sort out customer needs from technology trends.
Access Telcom has built a team of professional voice, data, and cabling specialists
committed to the highest levels of customer support. Access Telcom's longevity and
growth reflects our commitment to stay ahead of telecommunication technology in
the Pacific Northwest business market. With our office located along I-90 in Spokane,
Washington, we provide services to all of Washington, Idaho, Oregon and Montana,
Access Telcom is uniquely positioned to respond quickly and effectively to a wide
range of customer equipment and service requirements.
We offer businesses a continuous "service" experience for their communication needs.
From Converging voice, data, cabling, multi-site networking, long distance, to computer
(IP) applications, we provide beginning to end technology solutions for your internal
and external communication needs.
Access Telcom is proud to be among the top distributors for quality communications
systems including NEC, Microsoft, Cisco, and Gateway to name a few. Our staff of
certified technicians is on call 24-hours a day with access to on-site equipment
inventories for fast and effective response to customer request. We offer continuing
education and certification to our staff to ensure the highest level of customer
support. Our customer service is not a department, it is a promise.
Service is our business! At Access Telcom, we serve to build up one another. We
serve to build successful relationships. We serve our community. In the ever changing
technological landscape, business relationships are built face to face, one to one,
to create a competitive and unmistakable belief that the customer relationship comes
first. Access Telcom recognizes the importance of building technology around people,
not people around technology.
- NEC Business Telephone Systems
- Data Networking Services
- Exceptional Customer Service
Have any questions or need help right now? Speak with an Access Telcom Customer
Service Specialist at 1-888-621-9555