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SPOKANE, WA – March 22, 2010 – Want to increase communication and productivity between
employees and customers? Then, presence management is the way to go. This technology
gives all individuals within a company the ability to know what everyone else is
doing in real-time. Is someone in the building or even at their desk? Are they in
a meeting? Are they on the phone? By having this information one can determine if
and in what manner to connect with another person. That's essentially the purpose
of presence management and it's enhancing the way we communicate. Having this information
presents one with an array of communication options that are driving up productivity
for companies deploying presence management.
Unified presence management is driven off of a company's voice and data system and
empowers people to control every facet of their communications. It includes and
functions off of all devices such as computers, cell phones, Voice over IP (VoIP),
and personal communication services. As soon as someone logs onto their computer,
a pop up window appears containing the names of fellow employees and their current
activity as well as their location (In a Meeting, Out of Office etc.). Essentially,
the technology lets you see the presence status of others, send emails and voicemails,
receive faxes, control all your phone calls via desktop phones or a softphone, send
secure Instant Messages and voice messages,
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launch a collaborative web conference session – all with a single mouse click.
The power of presence is absolutely incredible. For instance, a customer may contact
your facility with a question. Immediately, the employee can view presence and see
who is available to assist the customer. They may send a question via an instant
message or put the caller on hold, contact their colleague to gather the information
or directly transfer the call while giving the colleague a heads up. The flexibility
of presence is tremendous and one can assume that it is easily driving customer
satisfaction levels through the roof. A basic phone system cannot operate in this
fashion and unfortunately those that utilize traditional telephony are missing the
boat.
Included in presence are such features as find me follow me. This unique technology
gives people the ability to reach a specific individual anytime, anywhere based
on the implementation of a few easy to set rules in the system. The caller has the
option of finding the person on their cell phone or at another predetermined location.
The user may also have all calls set to directly transfer to the cell as well. Another
relatively new feature is twinning – a setting that rings both the desk and mobile
phone simultaneously. Reaching the person
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you want to, has never been this easy.
Time is more important than ever in today's business environment. Presence management
saves an incredible amount of time because of the technology's innate ability to
drive efficiency and productivity. Every business owner realizes the positive impact
that even a minimal amount of improvement in this area can have on an organization's
bottom line. Not to mention the empowerment an employee has in order to make better-informed
communication decisions which drives satisfaction in the workplace. Presence management
is a true win for everyone!
ABOUT ACCESS TELCOM
Access Telcom offers what today's business customer demands: exceptional customer
service, quality products and a variety of telecommunication solutions. Creating
a communications strategy is vital to doing business in an increasingly competitive
world. Access Telcom helps customers create a plan that will accommodate their businesses
into the next century. Their team of Factory Certified technicians are dedicated
to providing unsurpassed customer service and technical support. The company is
committed to supporting its customers' every need, leading the way through the challenges
of the ever-changing world of technology. For more information on Access Telcom,
call (888) 621-9555 or visit
www.access-tel.com
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