Do You Use Music on Hold?

Does your office currently utilize a Music on Hold device? If not here are a few good reason you may want to consider purchasing a Music on Hold device.

The world continues to move at an ever increasing pace and more business is being conducted over the phone. As a result your "telephone image" has become more important than ever. Music on hold system are an often neglected marketing tool but this is changing as clever marketers begin to catch on to the potential of this captive audience.

Did you know...

The average person spends 100 hours per year on hold

93% of the average marketing/advertising budget is spent to entice potential customers to call a business

Without music or messages, 70% of those on-hold will hang up and 30% won't call back

Callers hearing information on hold stay on the line up to 3.5 minutes longer

88% of callers prefer on hold messages versus dead silence or radio

16-20% of callers made a purchasing decision based on information they heard while on-hold.

So what does your on hold image say about your organization?

Silence: How do your customers know they are still connected?

Beeps: Customers know they are connected, but not very informative

Music: Useful for passing the time, but does what you play accurately reflect your business? Does it keep your customer happy?

Radio: Great entertainment, but radio stations are commercial operations and will be advertising other peoples products and services...on your time

Messaging: Gives you the chance to talk to your customers and use this otherwise wasted time to inform and educate a captive audience.

Reference:
www.m12solutions.co.uk

For more information on our Music on Hold devices, please contact Charlene at 509-340-0285 or Charlene@access-tel.com.

Bundled Solutions from TW Telecom

TW Telecom offers several bundled integrated solutions including VersiPak Flex T-24. This is comprised of a full T1 of voice, 1.5M of Internet bandwidth, 5500 long distance minutes, a shared web hosting package and a package of the most

popular calling features, all for one low price per month.

By combining your local voice, Internet and long distance services onto one dedicated clear channel T-1, when one of your employees is not using

the phone, you automatically have more capacity available for internet access.

Allworx Products Win Best Channel Product in Two Categories

Allworx has received awards for "Best Channel Product" in the IP PBX and IP phones categories. The awards were included in the September, 2009 issue of Business Solutions Magazine (BSM).

The results are based on 19,833 votes calculated by Penn State University and BSM's editorial staff, and measure five categories: Richness of Features, Product Reliability, Ease of Integration, Ease of Upgrade and the Value Added Resellers (VARS's) Ability to Service. The Allworx 24x took home the top score in the IP PBX category, and the Allworx 9224 won for IP Phones. Unlike traditional phone systems, IP-based systems can deliver new efficiency such as using unused bandwidth to boost internet speeds, seamless integration of phones with PC's

and remote access for employees to access the powerful features anywhere they have internet access.

"These awards from Business Solutions Magazine are a terrific validation of what thousands of business have already learned about out products," said Jeff Howe, President of Allworx. "The ease of use, powerful features and reliability are second to none and clearly help businesses become stronger."

The 24x IP OBX is designed for up to 150 users and is an all-in-one communication system integrating a feature-rich phone system, advanced IP phones and powerful software features that substantially improve your company's productivity while saving you on-going monthly costs. The 24x

includes powerful features including conferencing bridge, remote access to the phone system features over the public internet, Follow-me Anywhere and Unified Messaging.

The 9224 IP phone is today's premier high-fidelity IP phone bringing the latest advancements in IP telephony to today's business leasers. Supporting between 24 to 96 programmable function keys with the additional Tx92/94 Expander units, the Allworx 9224 can deliver a multitude of call appearances, line appearances, speed dials, busy lamp fields and an array of other options.

Reference:
www.allworx.com

For more information on the Allworx products please call Brent at 509-232-5244 or email brent@access-tel.com.

Logitech Announces Plans to Acquire LifeSize

To LifeSize's customers and partners:

LifeSize's is delighted to announce that LifeSize will soon be joining Logitech.

These two companies share a vision for the role of video in business and professional communication, believing that anywhere there is voice there should be video. That means offering a life-like, HD-video communication experience that is as seamless and mainstream as a telephone call—not just in the board room for a select few, but in any meeting room in the enterprise, as well as at one's office desk or while telecommuting from home.

LifeSize started this journey with many of you more than five years ago. And together we have changed the landscape of workplace collaboration and built relationships

with more than 9000 customers around the world.

It's time to go farther. Logitech, the world leader in webcams and a pioneer in the development of PC-based video calling, is a natural fit for LIfeSize—from a business, innovation and cultural perspective.

With Logitech's backing, LifeSize will be able to scale more effectively to deliver technology solutions to more customers and partners around the world. And by closely collaborating on innovation, we believe that we can accelerate the realization of our vision.

Voice-only communication knows almost no boundaries. We believe Logitech and LifeSize—in partnership with other leading technology companies—can drive innovation,

price/performance and open standards so that the experience of visual communication is just as common and natural.

Together with our partners, we will continue to deliver standards-based, high-quality, flexible video-communication solutions that are scalable, secure and accessible to anyone, anywhere.

We are in the early stages of an important communication revolution and we will continue to set the pace of innovation for our customers and our partners. We look forward to making this journey together with our customers.

Sincerely,

Craig Malloy, CEO LifeSize

Gerald P. Quindlen, CEO Logitech